Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Please provide a valid telephone number with your order for courier delivery. This includes a terrestrial telephone number for overseas orders.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Personalised items will be dispatched within 1-2 working days. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Interlink website. You will only receive a tracking number if you have chosen Express delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 08.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
If you have chosen the Express delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons. Royal Mail standard delivery cannot be changed from your postman’s regular method of delivering to you.
I have a query regarding my delivery?
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 07720328169 or by email at email@example.com We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Unfortunately we cannot refund your postage costs when you return an item to us unless the order is faulty or damaged. Please do not return a damaged order to us without contacting us first.
RETURN & EXCHANGE POLICY
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher.
Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Any order cancellations, including pre orders, must be requested within 24 hours of order completion. Cancellations must be requested via email (firstname.lastname@example.org.) Any cancellation requests outside of 24 hours will not be processed.
Small items we send are usually are done so via first class Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.
When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.
We ship certain items internationally. All international shipments are not insured and are sent via Royal mail.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 14 working days, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, Made with Love and Sparkle accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier it is VERY IMPORTANT to ensure that you have checked the packaging of your goods, and that its condition is good WELL BEFORE you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.