FREQUENTLY ASKED QUESTIONS

All orders, from the time they are placed, take up to 3 days to be shipped. The delivery date for your order depends upon the delivery method you chose, You can check your delivery details here, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order. Express: Royal Mail aim to deliver your order 1 – 2 days after it’s despatched from our warehouse. Most parcels are tracked and if it is, you will receive an email and tracking link from Royal Mail. Standard: Royal Mail aim to deliver your order 2 – 3 days after it’s despatched from our warehouse. Most parcels are tracked and if it is, you will receive an email and tracking link from Royal Mail. Unfortunately, we can’t guarantee the delivery times of Royal Mail and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order left our warehouse, please get in touch and we’ll contact Royal Mail on your behalf. Next Day Delivery/Guaranteed Saturday Delivery: Our Next Day Delivery service is only available Monday to Friday and for delivery on a Saturday, you’ll need to select our Guaranteed Saturday Delivery. There are cut-off times for Next Day & Saturday Delivery, so please check your basket to confirm which day your delivery will arrive. In most cases the cutoff is 2pm for gifts, however can vary depending on the product. Your order will be delivered via our specialised courier before the end of the next working day or Saturday if selected. Our courier will keep you updated via email and text message, so please leave your mobile number on the checkout page. One your parcel has been collected, our courier will let you know your tracking number (consignment number) and confirm your delivery day. On the morning of your delivery, a 1 hour delivery window will be provided & they will notify you by email/text message to allow you to manage & track your delivery. Once you have received your 1 hour delivery window, you can also choose to be notified when the driver is one stop away, typically 5-15 minutes before delivery. Please ensure that someone is present at the address to accept the delivery, as you will need someone to sign for your parcel. If you’re not at home, the driver will leave a calling card (as well as an email/text message) which will direct you to their website to re-arrange delivery, including a selection of alternative options such as leaving with a neighbour or in a safe place. Please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.

Most of our products are delivered by Royal Mail. We offer the following options: Royal Mail 24 Tracked and Royal Mail 48 Tracked - with the exception of postable items, these are dispatched using a standard 1st/2nd class service. Some of our gifts are delivered by a specialised courier and this is usually because the item is fragile or of a high value. If your order requires one of our specialist couriers, you’ll see ‘Specialist Delivery’ written on the checkout page when you pay for your order. If you’re in a rush and need your gift tomorrow, we might be able to send it via a guaranteed next day delivery courier. However, we do need a little longer to make some of our personalised gifts, so please check the despatch time on the product page. If you’re not sure about the despatch time, then please contact us and we’ll see how we can help.

We try to put as many of your products as we can into the same parcel but if the item requires more than one shipping box your order will be dispatched separately. On these occasions, we’ll send the items in separate parcels to save you waiting longer than is necessary. .

Sometimes emails from us will automatically go into your email junk folder (depending upon the email provider you use, this folder may be called ‘spam’ or 'junk') so you might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed. Please contact us before re-ordering your personalised gift in case the first order has already been processed - we don’t want to charge you twice!

You can reach us by email or telephone Email: info@personalisedgiftsandlabels.co.uk Tel: +44 7720328169

All items are sent via a fully tracked service via Royal Mail. You can check the status of your order via the royal mail tracking site - you will receive your tracking number in your dispatch email. Please check your junk/spam folder https://www.royalmail.com/track-your-item

Yes ! Please contact us for further information

All orders will include combined postage - we won't charge twice or postage!